Small town reno experts big on quality

Small town reno experts big on quality
A stunning bathroom renovation completed by Smith & Sons Blenheim, below the room before renovation.

Smith & Sons Blenheim is having a big impact in the local home renovation market since the franchise was bought by Daniel and Jessica Francis four years ago.
The franchise is part of the largest home renovation company in New Zealand and Australia. Across the Smith & Sons network, builders specialise in all types of home renovations and extensions within their local area.
With more than 10,000 projects completed since the business was launched in 2007, Smith & Sons provide customers with a professional solution to their renovation needs while offering consistent world-class service and high quality construction.
Daniel, a Registered Master Builder and Licensed Building Practitioner with more than 15 years’ experience, says he was drawn to Smith & Sons being a specialised renovations business that has the advantages of operating under an excellent franchise model.
“We liked the idea of focusing more on the niche renovations market with Smith & Sons , rather than new homes which is a more crowded market, and we believe that the business model provides a great solution for homeowners who often find renovating to be a tricky process.”
Smith & Sons offer a full in-house design, plan and construct process, which ensures full control of each project from start to finish.
It means clients go into a renovation fully empowered with information, especially about the total cost of a project and the ability to make decisions in a collaborative process.
It is not uncommon for Daniel to be approached by people who have spent many thousands of dollars elsewhere on an architectural design only to realise they cannot afford a project, even before starting.
Smith & Sons has developed an initial concept process to prevent this happening, where each client’s needs and budget are assessed first.
“Our clients spend a minimal amount upfront to get the information we require to give them a fairly solid estimate of what is entailed.”
The thoroughness of this process and quality of the work produced by the Blenheim team is evident in the many in-house awards the business has garnered in just four years.
They have won Franchise of the Year South Island every year since 2015, NZ Renovation of the Year 2015, Best Customer Service 2015, NZ Design Centre of the Year 2015 and Best Admin Team 2016.
These awards place the franchise well within the top ten in Australasia, which Daniel says is a great achievement considering Blenheim has a relatively small population.

Small town reno experts big on quality

He believes that while the Smith & Sons brand is recognised and known locally, word of mouth referrals have contributed to a busy work flow around the Marlborough region.
“Having a great team has made a massive difference. “Your reputation in a small town is the backbone of your business.”
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