Built on accountabilty and transparency

Built on accountabilty and transparency

The owner of Queenstown firm Nicoll Thomson Builders has some valuable advice for those looking to have a multi-million home built in the jewel of the South Island.
With nearly 30 years’ experience, including 16 years’ operating his own business out of Queens-town, Nicoll has plenty of insight into building in a market with plenty of potential pitfalls where there are both obvious and hidden risks.
Key to a successful outcome is a close collaboration with professionals such as architects, engineers and quantity surveyors, preferably based on a history of outcomes which have met expectations, Nicoll says.
Nicoll Thomson Builders stays “tight” with architects it has already worked with and can provide input into a design or engineering details in order to achieve the most sensible and cost-effective outcome for clients.
“It’s about creating a framework and a team of people so that the client feels they are getting good value and that they can trust us; at any stage there’s complete transparency on budgets.”
“The key thing in our relationships with our clients is trust, based on accountability and transparency.” “It’s about creating a framework and a team of people so that the client feels they are getting good value and that they can trust us.”
As a measure of due diligence, Nicoll insists a client engages an independent quantity surveyor during the initial stage of producing cost estimates.
“There’s a third party assessment without there being any bias towards the builder or the client. That’s very important for peace-of-mind.
“Then we will price the job and run through the separate costing in parallel with the quantity surveyor.“If they’re hugely different we will go back to the drawing board and try and make it work.”
Being thorough early in the budgeting and design phase also means there is the potential to save many thousands of dollars on a high-end home.

Built on accountabilty and transparency
Nicoll Thomson Builders has been responsible for creating some of New Zealand’s most exceptional homes and buildings for the past 15 years.

Another key to ensuring a top result is employing skilled tradesmen and paying them well.
Because of the exceptional quality of the houses undertaken by Nicoll Thomson Builders, the workmanship of its carpenters must be “next level”.
Despite the transient nature of the Queenstown labour market, some of Nicoll’s 10 to 12 builders have worked for the company for 16 years or more.
The types of houses they work on is a big draw-card for them, Nicoll says. “They like the challenge of looking at an architect’s detail and working it out.
“A lot of it’s troubleshooting and assisting the architects with the design so that the detail can be built.”
Nicoll believes having a customer-focused approach first, rather than a profit-driven approach, results in a situation where all parties are winners.
“If the client is happy and the process is 100% transparent, the outcome for both parties is the best it can be.”
The proof that this philosophy works is apparent in Nicoll Thomson Builders workload; it currently has three multi-million houses in progress and others to follow.
The Queenstown residential construction market was a very different story 30 years ago.
“Back then we used to build in the summer and ski in the winter. It was pretty quiet. It was hard to get work.”
This article was brought to you in association with the following businesses…

Related Posts