The calibre of the 500-strong team working within Hilton Haulage is the key reason for the company’s outstanding success at the 2023 South Canterbury Chamber of Commerce Business Excellence Awards, says Scott McAuley, General Manager Transport.
In addition to winning the Workplace Well-Being and Large Business categories, Hilton Haulage also won the competition’s highly coveted Supreme Award. Scott says getting into the transport industry is relatively easy, with few barriers to entry, but for Hilton Haulage, the point of difference is its people.
“Our business is all about our people, and we are incredibly blessed with the team we have. They are an intrinsic part of Hilton Haulage, delivering for our community and customers every day. People and their well-being are an area that we hope we are very strong in and certainly one that we want to make sure we deliver on.”
“The competition provided an opportunity to challenge ourselves to see if we are doing the best we can by our team and our community; Is what we are doing relevant? Does it make a difference? Are we having an impact? The best way to test that is to enter a category like Workplace Well-Being, and see if we are delivering equal or better initiatives to support their well-being.”
Providing pastoral care such as Vitae well-being services around budgeting advice, counselling and legal advice on a discreet basis and enabling staff to get help if they want is just one of the ways Hilton Haulage demonstrates care to its most important asset – its people.
“We are also incredibly passionate about our community and in supporting local initiatives through sponsorship, recently donating $50,000 to the Cplay playground in Caroline Bay, which is an interactive community playground that will open in December. So, it’s trying to find every opportunity we can to support the wider community in which our team and families live.”
“It is also finding every opportunity to provide not only financial benefits but holistic pastoral benefits back to team members including medical insurance, counselling, learning and development.”
Scott also mentions that a very large proportion of the Hilton Haulage team have completed five to ten years of service with the company, with many twenty-year veterans and a few thirty-year veterans. “Having those people who provide continuity of culture is really important to us. We like to think they have stuck around so long because it’s not too bad a place to work.”
“We are really fortunate to have them on the team. Where we can we always try to promote from within. Most staff who are now in management roles all started on the front line, be that driving forklifts, trucks, or a broom.”
“At its roots, Hilton Haulage is a family business. With our senior veterans retiring, we enjoy seeing their families come through. It is a real mark of success when you have the next generation following their family into the business and we have grandparents, parents, daughters, sons, cousins and uncles and aunties working in the team.”
“Ultimately, it is our team who have delivered the victory and hopefully, they all share in that and take some pride in contributing to a successful business that has been independently recognised.”
“We do formal succession planning every quarter where we identify talent throughout the business and put the framework in place to develop that talent.” Given Hilton Haulage’s size and scale along with its 500 staff spread across New Zealand, the company is well and truly qualified for entry into the Awards’ Large Business category, which measures business performance across a wide range of metrics.
“We backed ourselves in that category to see how we fared against some of the other large businesses in the region. I would like to think that not only our day-to-day performance but also how we engage with the community, our team and the market all led to us having a pretty successful result.”
Scott says while winning the Business Excellence Supreme award was an absolute bonus for the team, it was more about being part of the process and engaging with all the other businesses in the region that get amongst the Chamber of Commerce and the Awards.
“For us, it’s about fronting up and being part of the wider business community and making sure we are doing everything we can to foster good business acumen and good business relationships within the community that has done so much for us. Ultimately, it is our team who have delivered the victory and hopefully, they all share in that and take some pride in contributing to a successful business that has been independently recognised.”
“I’m incredibly proud of our team and what they have achieved.” While operating from 19 locations nationwide from Auckland to Winton, supporting primary industry, Hilton Haulage remains a true-blue South Canterbury business, with Timaru the home of its Head Office and CEO.
“South Canterbury has helped build Hilton Haulage into what it is, and it is only through the support of our team and the South Canterbury business community that Hilton Haulage has been able to have the enduring growth that it has had to date.”
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