Innovative firm targets customer experience

Innovative firm targets customer experience
Photos and work schedules can be uploaded daily, along with data feeds to subcontractors and project budget, ensuring upto-date project information and transparency.

Thoughtful innovation shared for the public good is at the heart of South Island project management company, Cube Contracting Ltd, recently placed 9th on the 2018 Deloitte Fast 50 Index.
With its head office in Christchurch, and offices in Blenheim and Queenstown, Cube provides expertise in commercial and residential project management the depth and breadth of the South Island.
Driven by a real desire to significantly improve the customer experience during the construction process, founding Managing Director Matt Gorinski says project managers are in the privileged position of influencing a large number of elements within a project.
“Our job is to make sure the project is properly investigated, designed, priced and contracted and that all disciplines are suitably prequalified.
“At the end of the day there is a customer paying a bill, so our focus must be on the customer experience.”
Cube’s solution centres around process and the digitisation of information accessed through a live portal on Cube’s website.
Photos and work schedules can be uploaded daily, along with data feeds to subcontractors and project budget, ensuring up-to-date project information and transparency.
“From the customer’s perspective it’s no longer some person in a van showing up when they want to—it’s an all-encompassing customer experience.”
With a wide range of prequalifi ed builders to select from depending on whether it’s a commercial build, residential new build, renovation or repair, most contracts are on a fixed price basis, removing uncertainty from the process.
Matt says that about 50% of Cube’s work now comes from insurers preferring to out-source the assessment and management of repairs.
“As project managers we offer a bespoke system that matches the clients’ needs.
“We work in all aspects of the project lifecycle from feasibility study to design and risk assessment, contract preparation and management, cost management and health and safety management,” says Matt.
With a large staff and contractor pool geographically spread throughout the South Island, Cube’s response to the 2015 Health and Safety at Work Act was the innovation of a new digital solution called ‘iTrak.’
“We looked at our obligations under the Act and asked ‘how are we going to mitigate and manage Health and Safety risks in a meaningful way?’ “iTrak is essentially a live health and safety management tool, designed for simplicity of use.”
Used by all staff and contractors both on and off site, Cube Contracting’s head office has real time oversight of who is on site and when, with all incidents, audits and inspections reported through the system.
The system also provides the business with the benefit of a commercial application beyond health and safety.
“People sign in and out of sites and its all GPS ring-fenced. All the data can then feed into systems such as invoicing and payroll.”
Matt says the system became so successful that in 2016 it was launched as a public offering here and in the UK.
“My passion is for business—identifying opportunity, maximizing growth and implementation — not just doing it, but doing it exceptionally well.”
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