Going the extra mile for its clients
With solid foundations in the Queenstown residential building market for over 10 years, multiaward winning Stonewood Homes Queenstown prides itself that it goes just that little bit extra to ensure it’s clients get the home of their dreams.
Managing director John Herbert attributes the building franchise’s success to the wide ranging skills within the business, enabling it to cover the whole spectrum of ‘design and build’ from bespoke architectural designs to a wide range of customisable ‘off the shelf’ plans.
“Part of the culture we have within the Queenstown office is employing experienced and qualified people,” says John.
“We’ve two quantity surveyors doing all our pricing and costing and looking after all the orders. I have always had qualified people as my project managers so they understand what’s happening on site.”
A dedicated and trade experienced client liaison manager ensures regular two way communication is maintained, assisting with kitchen design and helpful contacts for floor coverings, plumbing supplies and colour consultancy.
A qualified in-house architect designing homes and a CAD operator taking the conceptual plans up to working drawings have given the company a true design-to-build capability under the one roof.
Initially engaged to ensure the stringent design requirements of the Jack’s Point subdivision were complied with, John says that the in-house architectural capability has made a significant contribution to the company’s success over the last four years.
“Our architectural team is involved in anything outside of the norm around Queenstown, which is quite frequent,” he explains. “We’re now being asked to build on the side of hills and things like that – that’s Queenstown.
“Also where the customer’s budget extends past those of the house plans in Stonewood Homes brochure our architect brings out the blank paper for a unique tailored design.”
Many of Queenstown’s subdivisions including Shotover Country, Lake Hayes Estate and the upcoming Hanley’s Farm are perfect for the Stonewood Homes’ off the shelf offerings, which can be developed to suit the customers specific needs, budget and site location.
A good percentage of Stonewood Homes Queenstown’s trade and sub-trade contractors have had a strong working relationship with the group builder for the last decade and complete the end-toend customer experience.
“We feel we can sign-off on a house, keep that relationship going with the sales team and then moving forward we have people who can build a house effectively without having to worry too much, because everything is in place – they don’t have to be ringing up saying ‘we are fitting door handles today – what door handles do you need?’” says John.
As affirmation of the quality of its homes, Stonewood Homes Queenstown won Gold and Category in the 2016 Southern Regional Master Builders awards for GIB Show Home Awards.
“The Show Home category is a reasonably difficult category to win because regardless of the value of the home entered they all get judged in the one category. So we were very proud to achieve wins in both gold and category.”
In the same year Stonewood Homes Queenstown also won the South Island Franchisee of the year for Stonewood Homes at the National Conference and went onto win National Franchisee of the year, competing against 23 other franchisees around the country.
As the Shotover Country subdivision nears completion, John reflects how good the development has been in enabling many first-home buyers the opportunity for a new home as well as appealing to retired clients.
“We’ve a large percentage of the builds in there which is something we are proud of and it’s been great working with the developers,” he says.